Verifying service directory data each year and making ongoing changes takes properly trained staff, time, and funding.
Health and human service providers and other community-based organizations are understaffed and underfunded. They do not have the time to connect with every organization that lists information about their services to ensure they are accurate, and up to date. This leaves data curation in the hands of your curators to drive building relationships with service providers and assist them in ensuring this critical data is accurate within your service directory.
Do you know what the cost of these data curation tasks are to your organization? Find out by reading the white paper Cost to Maintain a Service Directory of Health & Human Services.
DGI Can Help
- Send out annual verification and update requests
- Manage questions and address responses
- Follow up with unresponsive requests following your data maintenance processes
- Perform additional research or making additional connections to ensure verification
- Enter all updated information directly into your software based on your organization’s style guide and data entry procedures
- Index services appropriately and consistently using your custom key words or the 211 HSIS Taxonomy
- Document all work performed and providing requested reports
- Provide software training (for most current information and referral software applications)
- Make process improvement recommendations
DGI Associates 